Thank you for choosing Haritha Eco Products Private Limited. We aim to supply reliable eco-friendly packaging products that meet the requirements agreed with our customers.
This Return & Refund Policy explains how product returns, replacements and refunds are handled.
1. General Policy
Returns and refunds are subject to the nature of the product, order specifications and the terms agreed at the time of purchase.
Because many of our products may be supplied in bulk or customized according to customer requirements, customers should confirm product specifications carefully before placing an order.
2. Customized Products
Customized products may include:
- Customized sizes
- Colours
- Designs
- Printing
- Branding
- Packaging specifications
Customized products may generally not be eligible for return or refund where they have been produced according to the customer’s approved specifications.
Customers are responsible for checking and approving artwork, logos, text, colours, sizes and other customization details before production.
3. Incorrect or Damaged Products
If you receive a product that is:
- Damaged during delivery
- Incorrectly supplied
- Different from the confirmed product specification
- Missing from the agreed order
please contact Haritha Eco Products as soon as possible after receiving the shipment.
We may request:
- Order details
- Product details
- Photographs/videos of the issue
- Delivery information
- Other supporting information required to investigate the matter
After reviewing the issue, we may provide an appropriate resolution, which may include replacement, adjustment or refund, depending on the circumstances and applicable order terms.
4. Shortage or Missing Items
If the quantity received appears to be less than the quantity confirmed in the order, the customer should notify us promptly.
The matter will be verified against the order and dispatch records before a resolution is provided.
5. Change of Mind
Returns or refunds may not be available simply because a customer changes their mind after an order has been confirmed, particularly for:
- Customized products
- Printed products
- Specially prepared products
- Bulk orders
- Products already dispatched
Any exception will be considered based on the individual order and applicable terms.
6. Return Approval
Customers should contact Haritha Eco Products before sending any product back.
Do not return products without receiving return instructions from our team.
If a return is approved, we will provide the applicable return instructions.
7. Return Shipping
Where a return is approved because the product was incorrectly supplied or was damaged due to circumstances attributable to Haritha Eco Products, the applicable return or replacement arrangement will be communicated to the customer.
For other approved returns, shipping or transportation costs may be the responsibility of the customer, depending on the circumstances and agreed terms.
8. Refunds
Where a refund is approved, the refund amount and method will be communicated to the customer.
Refund processing may depend on:
- Order status
- Payment method
- Verification of the returned product, where applicable
- Applicable bank/payment-provider processing times
The actual time for the refunded amount to appear in the customer’s account may vary depending on the payment provider or bank.
9. Advance Payments
For customized and bulk orders, an advance payment may be required.
The treatment of an advance payment in the event of cancellation, modification, return or refund will depend on the agreed order terms and whether production or customization has already commenced.
10. Order Cancellation
Customers should contact Haritha Eco Products as soon as possible if they wish to cancel an order.
Cancellation may not be possible once:
- Manufacturing has started
- Customization has started
- Printing has started
- The order has been packed
- The order has been dispatched
Any applicable cancellation or refund will be determined according to the order status and agreed terms.
11. Product Suitability
Customers are responsible for selecting products suitable for their intended use.
Before placing an order, customers should confirm relevant requirements such as:
- Product size
- Capacity
- Material
- Intended application
- Packaging requirements
- Quantity
- Customization requirements
A return or refund may not be available where a product was supplied according to the specifications approved by the customer but the customer later determines that a different product would have been more suitable.
12. Partnership Payments
Payments or security deposits associated with the HEMP (Haritha Eco Mandal Level Partner) or HEDP (Haritha Eco Division Level Partner) programs are governed by the applicable partnership documentation and agreement.
Any refund, adjustment or forfeiture of a partnership security deposit will be handled according to those applicable partnership terms.
13. Contact Us
For return, replacement or refund enquiries, please contact:
Haritha Eco Products Private Limited
Beemagoni Rajesh
Managing Director
9704909396
Godasi Sandeep
Executive Director
8121409396
Eragoni Praveen
Marketing Manager — AP & TG
8125909396
Email:
Harithaecoproducts@gmail.com